FAQ
WHERE ARE FIÈRA PRODUCTS MADE?
The majority of Fièra products are proudly formulated and produced in the US.
Some select products are made in Italy, and Korea.
WHAT IS YOUR RETURN POLICY?
We want you to feel confident trying Fièra. If a product isn't right for you, we offer a 30-day money-back return policy.
Please email support@fieracosmetics.com, call us, or contact us through Live Chat to let us know your return is on the way. Then mail the product to the address for your country:
1) USA: Fiera Cosmetics Returns, 701 12th Street, Carlstadt, New Jersey 07072
2) Canada: Fiera Cosmetics Returns, 51 Mobis Drive, Markham, ON L6C 0Y3
3) UK: Fiera Cosmetics c/o Hutch Logistics, 1 Atholl Rd, Chelmsford CM2 6TB, UK
Please write your full name and order number on the outside of the package.
You can find your order number on your packing slip or in your order-confirmation email. Be sure to use the same information provided when you placed the order so we can match the return to the correct account.
Once we receive your return, we'll process the refund to your original payment method. Depending on your bank, it may take 7 to 10 business days for the refund to appear on your statement.
Customers are responsible for return-shipping costs.
CAN I PURCHASE FIÈRA PRODUCTS IN RETAIL STORES?
Fièra products are currently available online only. We completely understand that shopping in person can be helpful, and we're always looking for ways to serve our customers better. You can subscribe to our emails for retail updates, product news, sales, and special offers.
WHERE DO YOUR PRODUCTS SHIP FROM?
We ship US orders from Carlstadt, New Jersey and Los Angeles. Canadian orders are shipped from Toronto, Ontario; and UK orders from Chelmsford, UK
WHEN IS MY ORDER ARRIVING?
We completely understand how helpful it is to know when your order will arrive. All Fièra shipments include tracking. By the next business day after your purchase, you should receive an email with your tracking information. If you don't see it in your inbox, please check your spam or junk folder.
WHAT CONCEALER SHADE SHOULD I ORDER?
Finding the right shade can make all the difference. Take our Shade Match Quiz to find your Fièra Luxury Concealer match in less than 60 seconds. If you'd like more help, our Customer Happiness team is happy to guide you.
HOW DO YOU APPLY THE CONCEALER?
Everyone has a preferred application method, and sometimes small adjustments make a big difference. Fièra Luxury Concealer has a rich, concentrated texture, so start with a small amount and let it warm slightly on the back of your hand or between your fingers.
Lightly dot onto dark spots, blemishes, under-eye areas, or other areas of discoloration. Blend with your fingers, a brush, or a sponge, adding more product only where needed.
WHAT ARE THE INGREDIENTS IN YOUR PRODUCTS:
You can find the complete ingredient list for each product on its product page.
If you have a question about a particular ingredient or skin concern, we'd love to help.
HOW LONG DOES A TUBE OF CONCEALER LAST?
It depends on how you use it. Some customers apply it only as concealer, while others use it more broadly as foundation. Because the formula is concentrated, a small amount can provide the coverage you need. Starting with less and adding more where needed can help your tube last longer.
DO YOU GIVE SAMPLES?
We completely understand wanting to try a product before committing. We don't currently offer samples because of the cost of packing and shipping them. Instead, every product is covered by our 30-day money-back return policy. If you're not satisfied, you can return it for a full refund. Customers are responsible for return-shipping costs.
WILL YOUR PRODUCTS CLOG MY PORES AND MAKE ME BREAK OUT?
That's an understandable concern. Our products are formulated to be noncomedogenic, which means they're designed to be less likely to clog pores. Everyone's skin is unique, though, and reactions can vary. If you know you're sensitive to a particular ingredient, please review the full ingredient list before use.
WHAT IF I ORDER THE WRONG SHADE OF CONCEALER?
We know choosing a shade online can feel tricky, and we'd love to help. If your shade isn't quite right, email support@fieracosmetics.com. Our Customer Happiness team can help you choose a better match and arrange an exchange.
If you'd prefer to return the product, we offer a 30-day money-back return policy. Mail it to the address for your country:
1) USA: Fiera Cosmetics Returns, 701 12th Street, Carlstadt, New Jersey 07072
2) Canada: Fiera Cosmetics Returns, 51 Mobis Drive, Markham, ON L6C 0Y3
3) UK: Fiera Cosmetics c/o Hutch Logistics, 1 Atholl Rd, Chelmsford CM2 6TB, UK
Please write your full name and order number on the outside of the package. You can find your order number on your packing slip or in your order-confirmation email. Use the same information provided when you placed the order so we can match the return to the correct account.
Once we receive your return, we'll process the refund to your original payment method. Depending on your bank, it may take 7 to 10 business days for the refund to appear on your statement.
Customers are responsible for return-shipping costs.
DOES YOUR CONCEALER COVER SCARS, BROWN SPOTS, DARK SPOTS, UNDER-EYE DISCOLORATION, AND THE APPEARANCE OF SUN DAMAGE?
Fièra Luxury Concealer was created with mature skin in mind and provides buildable coverage for a range of visible skin concerns, including the appearance of dark spots, scars, and under-eye discoloration. Results can vary, so start with a small amount and add coverage gradually where you'd like it.
HOW LONG DOES SHIPPING TAKE?
We ship orders on the next business day. US orders are sent through DHL or USPS, Canadian orders through Canada Post, and UK orders through Royal Mail. Most orders arrive within 2 to 4 business days, although carrier delays can occasionally affect delivery times.
DO YOU TEST ON ANIMALS?
No. Fièra products are never tested on animals.
HOW LONG DOES THE CONCEALER WEAR?
Fièra Luxury Concealer is formulated for all-day wear. Actual wear time can vary based on your skin, application, and environment. For the best results, start with a small amount, blend well, and build coverage only where needed.
WILL THE CONCEALER WORK FOR SENSITIVE, OILY, AND DRY SKIN TYPES?
Fièra Luxury Concealer was formulated with all skin types in mind, including sensitive, oily, and dry skin. Everyone's skin is unique, so if you're sensitive to a particular ingredient, we recommend reviewing the ingredient list and testing a small amount first.